Privacy Policy

Last Updated: 9 aug 2025

Glow.bh (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you share with us. This policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

Personal Information: Name, email address, phone number, billing/shipping address, payment details.
Order Information: Product details, delivery preferences, transaction history.
Technical Data: IP address, browser type, device information, and browsing behavior.

2. How We Use Your Information

Process and deliver your orders
Send order updates, invoices, and tracking details
Provide customer support
Improve our website and products
Send marketing communications (if opted in)

3. Sharing Your Information

We do not sell or rent your personal data. We may share it with:

Service Providers: Payment processors, delivery partners, IT support
Legal Requirements: If required by law or to protect our rights

4. Data Security

We take reasonable measures to protect your personal data from unauthorized access, use, or disclosure.

5. Your Rights

You may:

Request access to your personal data
Request corrections or deletion
Opt-out of marketing emails

To exercise these rights, contact us at: [Insert Contact Email]

Cookie Policy

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us improve your browsing experience and understand how you use our site.

2. How We Use Cookies

Remember shopping cart and preferences
Improve website performance
Analyze traffic and visitor behavior
Show relevant ads via third-party services

3. Types of Cookies We Use

Essential Cookies: Required for site functionality
Performance Cookies: Help improve website performance
Advertising Cookies: Show relevant promotions

4. Managing Cookies

You can control cookies via browser settings. Disabling cookies may affect site functionality.

Returns Policy

Due to the nature of our products (makeup and cosmetics), we do not accept returns or exchanges once the packaging is opened, for hygiene and safety reasons.

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.

Shipping Policy

Orders processed within 1–2 business days
Delivery within Bahrain: up to 5 business days
Tracking details sent via email/SMS after shipping