Return & Refund Policy – Glow Bahrain
At Glow Bahrain, we pride ourselves on offering high-quality beauty, makeup, and personal care products. Please read our policy carefully before placing your order. By purchasing from our website, you agree to the terms outlined below.
No Returns or Exchanges
Due to the nature of our products — including cosmetics, skincare, perfumes, and other personal care items — we do not accept returns or exchanges once the product has been opened, used, or unsealed. This policy is in place to ensure the hygiene, safety, and quality of our products for all customers.
Please note:
If you change your mind after purchase, we cannot issue a refund or exchange.
We strongly recommend reviewing the product description, shade, and specifications before confirming your order.
If you are unsure about a product, please contact our customer support team before placing your order.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please notify us within 24 hours of delivery.
Contact our customer service via email or WhatsApp with your order number, a description of the issue, and clear photos of the product and packaging.
We will review your case and, if approved, arrange a replacement or store credit.
Claims made after 24 hours of receiving the order will not be eligible for replacement.
Order Cancellations
Orders can only be cancelled within 2 hours of placing them. Once your order has been processed or shipped, it cannot be cancelled.
Shipping Policy
Processing Time
Orders are processed within 1–2 business days (excluding weekends and public holidays).
You will receive a confirmation email or message with tracking details once your order has been shipped.
Delivery Timeframe
Standard delivery within Bahrain takes up to 5 business days from the date of dispatch.
Delivery times may vary depending on your location, public holidays, weather conditions, or courier delays.
During peak shopping seasons, please allow additional time for delivery.
Delivery Charges
Shipping fees are calculated at checkout and are non-refundable once the order has been dispatched.
Free delivery promotions (if applicable) will be clearly stated on our website.
Contact Us
For any questions about our Return & Shipping Policy, you can reach us at:
📧 help@glow.bh
📱 +97338060609
We appreciate your understanding and thank you for shopping with Glow Bahrain.