Privacy Policy

1. Introduction

Glow Bahrain (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, create an account, contact us, or otherwise interact with us.

By using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Personal Information

• Full name

• Email address

• Phone number

• Billing address

• Shipping address

Order Information

• Products purchased

• Order history

• Delivery details

• Payment status

• Return or support requests

Account Information

• Login details

• Wishlist activity

• Saved preferences

Technical Information

• IP address

• Browser type

• Device information

• Pages visited

• Website activity collected through cookies or analytics tools

Payment Information
We do not store your full card details on our website. Payments are processed securely through trusted third-party payment providers.

3. How We Use Your Information

We may use your information to:

• process and fulfill your orders;

• arrange delivery and provide order updates;

• respond to your questions, requests, or customer service issues;

• manage your account and website experience;

• improve our website, products, and services;

• detect fraud, abuse, or unauthorized activity;

• send promotional messages, offers, or updates where permitted by law or where you have agreed to receive them.

4. Sharing of Information

We do not sell your personal information.

We may share your information only where necessary with trusted third parties, including:

• payment service providers;

• delivery and logistics partners;

• website hosting, analytics, and technical service providers;

• customer support tools;

• legal or regulatory authorities where required by law.

We only share the information necessary for those services to be carried out.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, remember preferences, analyze traffic, and enhance your shopping experience.

You can control or disable cookies through your browser settings, although some parts of the website may not function properly if cookies are disabled.

6. Data Retention

We keep personal information only for as long as necessary to:

• provide our services;

• complete transactions;

• comply with legal, tax, accounting, or regulatory obligations;

• resolve disputes and enforce our policies.

When your information is no longer required, we will take reasonable steps to delete it or securely store it in accordance with applicable law.

7. Data Security

We take reasonable technical and organizational measures to protect your personal data against unauthorized access, misuse, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Subject to applicable law, you may have the right to request access to your personal data, request correction of inaccurate information, object to certain processing, or request deletion where appropriate.

To make a privacy-related request, please contact us using the contact details below.

9. Third-Party Services and Links

Our website may contain links to third-party websites, services, or payment gateways. We are not responsible for the privacy practices or content of those third parties.

We encourage you to review their privacy policies before providing any personal information.

10. Children’s Privacy

Our website is not intended for children, and we do not knowingly collect personal information from children without appropriate legal basis or consent where required.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, legal requirements, or website practices.

Any updates will be posted on this page, and continued use of the website after changes are posted means you accept the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or how your personal data is handled, you may contact us at:

Glow Bahrain
Email: hello@glow.bh
Phone: +973 38060609
Location: Manama, Bahrain